Pilates with Clare Liability Waiver and Terms of Service
PILATES WITH CLARE — TERMS & LIABILITY WAIVER
Please read carefully before participating.
TERMS:
By booking a class or purchasing a class pack with Pilates with Clare, you agree to the following terms. These sit alongside our Health Acknowledgment and Liability Waiver, which all clients complete before their first session.
1. Booking and payment. All classes are booked through a booking app called Clovo (available on web, Android and iOS) and paid through integration to Stripe (a secure payment processor). Payment is made at the time of booking, either per class or by purchasing a class pack of credits.
2. Client cancellations. I understand plans change, and I ask the same courtesy in return so if you cannot make your booking another client can take the spot. Group sessions: please cancel at least 3 hours before the class start time to have your credit returned to your account. Private and Duo sessions: cancel at least 8 hours before the session start time to have your credit returned to your account.
Cancellations made inside these windows, and no-shows, are non-refundable and the class credit will be forfeited. The booking app will apply these timeframes automatically.
3. Cancellations by Pilates with Clare. From time to time, I may need to cancel or reschedule a class, for example due to illness, low numbers (fewer than 4 people in group sessions) or circumstances beyond my control. I may cancel a class at any time. Where this happens, the class credit will be returned to your account to use on another session. This does not entitle you to a cash refund, except where a refund is required under the Australian Consumer Law.
4. Waitlists. If a class is full, you can join the waitlist through the app. When a spot opens up, for example because another client cancels, it is offered automatically to the next person on the waitlist, who will be alerted automatically by the app. Please make sure your notifications are switched on so you don't miss an offer.
5. Class Pack Expiry. Class packs are valid for 365 days from the date of purchase, after which any unused credits will automatically expire. If you're unable to use your credits within this time due to injury, illness or other personal circumstances, contact me and an extension can be arranged at my discretion.
6. Health and safety. All clients must accept (in Clovo app) the Health Acknowledgment and Liability Waiver before their first session, and must let Clare know about any injury, medical condition, surgery or pregnancy before class. Please see the Waiver below for full details.
7. Photography and media. From time to time I may photograph or film in class for use on my website and social media. I will ask you before I do and if you'd prefer not to appear, let me know and I'll make sure you're not included. You can withdraw this consent at any time.
8. Changes to these terms. I may update these terms from time to time. The current version will always be available on the website and through the booking app.
HEALTH ACKNOWLEDGMENT AND LIABILITY WAIVER:
Voluntary participation. I am taking part in Pilates, Barre and/or related physical exercise classes of my own free choice.
Exercise carries risk. I understand that physical activity involves inherent risks, including muscle strains, sprains, falls and other injury, and in rare cases more serious harm.
I am fit to participate. I confirm I am in good general health and able to take part. If I have any medical condition, injury, recent surgery, or if I am pregnant, I will tell my instructor before class and, where appropriate, get clearance from my doctor first.
I will work within my limits. I will follow my instructor's directions, exercise within my own ability, and stop and tell the instructor if I feel pain, dizziness or unusual discomfort.
Not medical advice. I understand my instructor is a Pilates teacher, not a medical professional, and that classes are not a substitute for medical advice, diagnosis or treatment.
Assumption of risk and release. To the maximum extent permitted by law, I take part at my own risk and release Pilates with Clare, its instructors and staff from liability for injury, loss or damage arising from my participation, except where it cannot be excluded by law.
Last updated: 31 August 2026
Please read carefully before participating.
TERMS:
By booking a class or purchasing a class pack with Pilates with Clare, you agree to the following terms. These sit alongside our Health Acknowledgment and Liability Waiver, which all clients complete before their first session.
1. Booking and payment. All classes are booked through a booking app called Clovo (available on web, Android and iOS) and paid through integration to Stripe (a secure payment processor). Payment is made at the time of booking, either per class or by purchasing a class pack of credits.
2. Client cancellations. I understand plans change, and I ask the same courtesy in return so if you cannot make your booking another client can take the spot. Group sessions: please cancel at least 3 hours before the class start time to have your credit returned to your account. Private and Duo sessions: cancel at least 8 hours before the session start time to have your credit returned to your account.
Cancellations made inside these windows, and no-shows, are non-refundable and the class credit will be forfeited. The booking app will apply these timeframes automatically.
3. Cancellations by Pilates with Clare. From time to time, I may need to cancel or reschedule a class, for example due to illness, low numbers (fewer than 4 people in group sessions) or circumstances beyond my control. I may cancel a class at any time. Where this happens, the class credit will be returned to your account to use on another session. This does not entitle you to a cash refund, except where a refund is required under the Australian Consumer Law.
4. Waitlists. If a class is full, you can join the waitlist through the app. When a spot opens up, for example because another client cancels, it is offered automatically to the next person on the waitlist, who will be alerted automatically by the app. Please make sure your notifications are switched on so you don't miss an offer.
5. Class Pack Expiry. Class packs are valid for 365 days from the date of purchase, after which any unused credits will automatically expire. If you're unable to use your credits within this time due to injury, illness or other personal circumstances, contact me and an extension can be arranged at my discretion.
6. Health and safety. All clients must accept (in Clovo app) the Health Acknowledgment and Liability Waiver before their first session, and must let Clare know about any injury, medical condition, surgery or pregnancy before class. Please see the Waiver below for full details.
7. Photography and media. From time to time I may photograph or film in class for use on my website and social media. I will ask you before I do and if you'd prefer not to appear, let me know and I'll make sure you're not included. You can withdraw this consent at any time.
8. Changes to these terms. I may update these terms from time to time. The current version will always be available on the website and through the booking app.
HEALTH ACKNOWLEDGMENT AND LIABILITY WAIVER:
Voluntary participation. I am taking part in Pilates, Barre and/or related physical exercise classes of my own free choice.
Exercise carries risk. I understand that physical activity involves inherent risks, including muscle strains, sprains, falls and other injury, and in rare cases more serious harm.
I am fit to participate. I confirm I am in good general health and able to take part. If I have any medical condition, injury, recent surgery, or if I am pregnant, I will tell my instructor before class and, where appropriate, get clearance from my doctor first.
I will work within my limits. I will follow my instructor's directions, exercise within my own ability, and stop and tell the instructor if I feel pain, dizziness or unusual discomfort.
Not medical advice. I understand my instructor is a Pilates teacher, not a medical professional, and that classes are not a substitute for medical advice, diagnosis or treatment.
Assumption of risk and release. To the maximum extent permitted by law, I take part at my own risk and release Pilates with Clare, its instructors and staff from liability for injury, loss or damage arising from my participation, except where it cannot be excluded by law.
Last updated: 31 August 2026